Vehicle Repair Committee Home

Operating Guidelines

• To incorporate all potential business entities in the business processes with Vehicle Repair Services.

• To work with the group to respond to Vehicle Repair Committee goals and timelines.

• To provide an open working relationship with the Vehicle Repair Committee within the antitrust guidelines.

• To communicate to software vendors on interoperability issues for their assistance and potential product enhancement.

Related CIECA Messages:

• Vehicle Repair Status Services - This transmits the status of the vehicle within the repair process, including reasons for delay and current Status of the Repairs. (Repair Facility Add Request, Repair Order Add Request, Rental Add Request, Repair Status Change Request, Repair Order Close Request, rental Status Inquiry)

Background

The purpose of the Vehicle Repair Committee is for the committee members to work within the committee to define and publish the repair steps from loss initiation to final delivery and documentation.  The committee will determine, define, and standardize the event points that are required within the process   Coordination of the committee’s work will be with the Interoperability and Implementation Committee.  

The work will reach out for input and feedback from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies.  The scope will include all issues, real and perceived, from the decision to research implementation to operation and maintenance of implementations. 

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

The emphasis is to improve customer service in the repair process, being stressed by all segments of the industry. 

CIECA’s efforts to align the CIECA Standards Development Committees with the CIECA Products changed the name of the Repair Status and Process Committee to the now Vehicle Repair Commitee.

Mission

CIECA’s Vehicle Repair Committee’s goal is to develop and maintain messaging standards aimed at automating the repair status reporting and defining the repair process steps.  Input was derived from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies regarding all communications needed to be communicated during the repair process within the collision industry. 

All business needs will be identified to enable electronic repair status reporting to move electronically between parties in the collision industry.  Having the repair operation process steps defined it enables greater awareness of a business partners’ capacity.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

Repair facilities demand a more efficient and convenient process for repair status reporting and processing. Setting standards is an important step toward this goal.

Industry Segments

• Business Management System Providers 

• Damage Appraisers 

• Data Recipients

• Information Technology Providers

• Insurance Carriers 

• Materials Provider

• Parts Provider 

• Repair Facility 

• Third Party Intermediaries (includes Software Companies) 

• Vehicle Rental Provider