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As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

Operating Guidelines

  • To incorporate all potential business entities in the business processes

  • To work with the group to respond to group goals and timelines

  • To provide an open working relationship with the Committee within the antitrust guidelines


  • Creates appointment messages for collision industry companies

  • Acquires appointment options to appointment request and confirmation


CIECA Message(s):

Appointment Services to schedule an appointment for Glass inspection, Glass Repair, Glass Replacement, Tow, Estimate, or Rental.


The Appointment Committee objective is to electronically exchange messages and schedule appointments for inspections, repairs, dispatch, rentals, and other activities relating to the repairs.

The emphasis is on improving customer service in the inspection and repair process being stressed by all segments of the industry. 

The Appointment Committee was once the CIECA Scheduling Committee. In an effort to align the Standards Development Committees with the CIECA Products, the name has been changed to Appointment Committee.


CIECA’s Appointment Committee’s goal is to develop messaging standards and codes aimed at automating scheduling activities.  Standards will benefit insurers, independent appraisal services, repairers, tow facilities, car rental agencies, fleet companies, salvors, and vehicle owners in expediting scheduling of services.  

All business needs will be identified to enable the scheduling of activities to move electronically between parties.  Having standards enables the scheduling process to incorporate awareness of business partners’ capacity.  

Consumers demand a more convenient process when scheduling appointments, repairs, and related activities.  Setting standards is the first step toward this goal.  

Industry Segments

Insurance Company

Glass Repair Companies

Rental Car Companies

Auto Auction Companies

Towing Consolidators

Fleet Companies

Third Party Administrator



Recycled Parts Provider

Data Recipients


Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s): David McCreight



Industry Segment

Last Attended

Chris Poulos

Insurance Auto Auctions



Clint Marlow

Allstate Insurance



Dan Webster




David McCreight

Collision Resources Inc.



Don Porter

United Recyclers Group



Fran Reitman

Automotive Recyclers Association



Jim Puskas

Enterprise Holdings/Entegral



John Larson

Allstate Insurance



Paul Barry




Paulette Reed




Phil Martinez




Richard Trevino

Verisk Insurance Solutions



Stacey Philips




Todd Shylanski

Enterprise Holdings