Business Plan - Vehicle Damage and Imaging
Public Page
Interested Party and Level of Commitment, Pioneer Companies
Allstate
Audatex
CCC Information Services
Car Star
Computer Logic
Enterprise
Farmers
Fix Auto
Hertz
Hyperquest
Mitchell International
Nationwide
Process Claims
Safelite
Scene Genesis
SBC Global
State Farm Mutual Automobile Insurance Company
Urban Publications
USAA
Note: Membership is open to any company who is a member of ARA or CIECA.
Note: Sublet items, where parts are considered as sublet, will be addressed at a later date (i.e., services, auto glass, etc.).
Note: Use of the CIECA standard requires the user to be a CIECA member. Membership is not required for the purchase and use of products that contain the CIECA products.
Benefits to Industry Segment
The extent to which the work by the committee can benefit the industry will ultimately drive the effectiveness of the committee. Therefore, it is important to clearly define and list the benefits so that the members of the various industry segments can provide feedback on the importance of further work.
The following is a list of possible industry benefits:
An accurate and efficient vehicle repair process
Improved accuracy and efficiency through an understanding and use of vehicle repair standards
An automated export and import models for repairing vehicles using standard terms, and thus eliminating current paper based processes
Enable repairers to reduce cycle appraisal and repair time by increased accuracy and quality of estimate data
The ability to reduce errors when data is exchanged between applications
The elimination of redundant data entry
It is accessible to smaller scale companies and/or applications participating in the industry
Management of the standard by CIECA streamlines development, approval, revision, enhancement and publication
Products
Assignment Services – assigns a task or project to be completed.
Information Exchange Types
Assignment Add Request/Response This message is to assign work requests/services to another party. This includes vehicle damage claims, glass repairs, rental requests, and subrogation requests.
Reassignment
Assignment Change Request/Response This is the message is to cancel work requests/services to another party. This includes vehicle damage claims and glass repair requests.
Assignment Cancel Request/Response This message is to cancel work requests/services to another party. This includes vehicle damage claims and glass repair requests.
Business Functionality
Vehicle Damage
Property Damage (Glass)
Towing – Including Roadside Assistance
Estimate Services – details of the needed repair or damage estimate, including parts and dollars.
Information Exchange Types
Vehicle Damage Estimate Add Request/Response This message is to send estimates back to the party making the assignment. This includes vehicle damage claims and may include glass repairs. This message may also be sent to salvage vendors. Rental companies receive this message for use in estimating rental periods.
Vehicle Damage Supplements
Property Damage Estimate (Glass)
Property Damage Supplements (Glass)
Business Functionality
Vehicle Damage
Property Damage (Glass)
Cars, Trucks, Motorcycles, Farm Equipment, Boats, Specialty Vehicles
Current vs Prior Damage
Total Loss Threshold Identification
Invoice, Statement, and Remittance Services - to exchange the billing messages, invoice and the remittance messages.
Information Exchange Types
Invoice Add Request/Response This is the message is an electronic invoice sent to the entity receiving the service or parts. This message maybe an individual invoice, a batch of invoices, or a statement.
Remittance Information Add Request/Response This is the message that can be in reply to an Invoice Add message. It can also be in reply to a Statement Information Add message. It is used as a Remittance Information Add message that communicates payment information. The actual remittance (i.e. money movement) is transacted outside this message.
Business Functionality
Procurement Statements, including credits
Claims Services – messages designed to manage and coordinate coverage for all claims resulting from a single accident, relating all the information to one electronic high level claim folder.
Information Exchange Types
Claim Save Request/Response This message can be used to create or update a Claim. Such a Claim may be the parent of an entire collection of related exposures.
Business Functionality
Manage a Claims Folder Parent for Multiple Claimants/Exposures/Suffixes
Provide Initial Claim Information
Provide Updated Claim Information
All Response Messages:
They may be used to inform the sender that the message has been received. This response message contains a code to indicate the recipients’ ability to use the message. The codes are either “accept”, ”partial”, and “reject” as found in Application Status tab of the CIECA master code list.
They also may contains additional information in response to the Request message.
The message flows in the reverse path of the Request message, as noted in the business flow above.
Response message examples, without additional information, are included in a Generic Section of the Appendix C associated with this Implementation Guide.
The list of Impacted Products or New Products will be posted here with a short description. The Full Requirements will be managed on the CIECA Products Confluence Page.
Deliverables
The XML message deliverables are:
The messages above
An Implementation Guide (IG) to define the business information
Business use cases for system developers
Note: The new Schema will be a product of the Architecture Committee, and generated from the BMS changes approved by the committee.
Open API Deliverables:
At this time the Open API is still in Architecture. After Architecture releases the Guidelines, this committee may look at using JSON.
Resource Requirements
Staff
Staff times for project support are included with CIECA membership for approved projects. Staff time will include project management assistance as well as technical assistance.
Volunteer Time:
Business volunteers will be needed to identify business requirements of the message contents. Representation from multiple areas of the business segment will make the message development more complete and better serve the entire industry. Business volunteers will also be needed for the development of the Implementation Guides.
Technical volunteers will be needed to complete the translation of business needs to the BMS representation of those business needs and work with Architecture in this integration. Assistance will be made available from members of Architecture.
Impact
Risk or Barrier Assessment
An industry cross segment was brought together to develop the messages in a standard format for appraisals and vehicle repair. This included development of a single process for appraisals and vehicle repair.
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