Objective | The OEM Repair Procedure Committee will review the use of OEM repair procedures with the estimate of repair(s) and the actual repair of the vehicle to identify standard search criteria, electronic messages, data and history reporting. |
Status | NOT STARTED |
Background
The Purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries. We are asking for responses and feedback from the industry at-large to the work the committee(s) has done to date, and to emphasize the importance of continued work in this area.
The Emerging Technologies Ad-Hoc committee has identified a need for Collision Industry to come up with a solution to OEM repair procedure availability and ease of sharing this information.
Mission
CIECA’s OEM Repair Procedure Committee’s goal is to identify the areas that OEM Repair Procedures needs to be shared and the issues with these communications today and prioritize the solutions. These solutions may be develop new data and messages or to maintain existing messaging, data sharing standards and codes to help all segments of the collision industry get access to and share data that enables commerce, communication and connectivity between segments. The committee’s responsibilities will include, but not be limited to, identifying new data sources, new data access and sharing requirements, new connectivity methodologies, new workflows, new terminology, and new data requirements to help drive the adoption and implementation of these new technologies into all collision industry segments.
Problem Statement
Today the availability of the correct OEM Repair Procedure for a vehicle is not easy to obtain and is causing frustration in the Collision repair industry.
The OEM’s would like to hear from the Repair Industry on the type of information they would like to obtain and what needs to be standardized. When the information is gathered, we hope to have better Search criteria to help identify the OEM Repair Procedures more quickly.
This will help the industry standardize the search criteria and the data needed to provide the best estimate to the customer and the best repairs.
Scope
Must have:
Nice to have:
Not in scope:
Operating Guidelines
To incorporate all potential business entities in the business processes.
To work with the group to respond to group goals and timelines.
To provide an open working relationship with the Committee within the antitrust guidelines.
To coordinate all standards development related organizations.
Industry Segments Affected
Damage Appraisers: Any entity whose role is to estimate or appraise vehicle damage and/or record and process appraisal information
Glass Installers: Those companies whose main business is to install auto glass.
Glass Suppliers: Those companies whose main business is to supply auto glass to the Glass Installers.
Information Technology Providers: Any entity that develops and/or maintains software applications or services related to estimates, data communications and/or data consolidation or the repair of a vehicle.
Insurance Companies: Property and Casualty insurers in one or multiple lines of business who acts on behalf of their policy holder and impacted parties for the settlement of loss for the vehicle repair.
OEM Vehicle Manufacturers: These are the originators of all necessary proprietary technical information. Certification, Warranty and other programs may include required communication.
Parts Providers: Any Company whose business concern is distribution of parts to the vehicle repair industry. The provider can provide parts for one part category or multiple part categories (e.g.; OE, Recycled).
Recycled Parts Locator Service: Any company whose main focus is to locate parts for use in repairs between those that need the part and those that have the part.
Repair Facilities: Any company whose business concern is to repair damaged vehicles.
Retail Customer: Any entity who orders parts for personal repair of a vehicle (e.g., Do It Yourselfers, walk-in customer).
Sublet Repair Vendors: Any company who does vehicle repair work on behalf of a repair facility
Tier One Providers: These are companies with whom the OEM manufacturers contact who provide the calibration procedures.
Third Party Administrators: Any company whose main business is to develop software, provide services, communications systems, databases and/or services related to vehicle repair assignments, vehicle repair data communications and/or vehicle repair data, including appraisers.
VDI Provider: A Company whose main businesses concern is providing vehicle damage repairs to the collision repair industry. The provider can perform vehicle damage repairs solely or can coordinate repair operations on a vehicle in conjunction with conventional repairs.
Vehicle Owners: Any person or entity that has possession and holds title to a vehicle