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Background

The Purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries. We are asking for responses and feedback from the industry at-large to the work the committee(s) has done to date, and to emphasize the importance of continued work in this area.

The Emerging Technologies Ad-Hoc committee has identified a need for Collision Industry to come up with a solution to OEM repair procedure availability and ease of sharing this information.

Mission

CIECA’s OEM Repair Procedure Committee’s goal is to identify the areas that OEM Repair Procedures needs to be shared and the issues with these communications today and prioritize the solutionsEmerging Technologies Ad-Hoc committee has identified a need for Collision Industry to come up with a solution to provide Vehicle Engineer Build Sheet information to Insurance providers, Third Party Providers, and Repair Facilities to help in the appraisal and/or restoration of a vehicle that has incurred a loss.  This includes but is not limited to work requests, appraisals, images, estimates, and repair invoices.  

Today the analysis and research to determine what features, ADAS and equipment are on a vehicle is very time consuming and growing longer. There is using different software to look up the vehicle information, calling dealerships to get the information and in some points, just guessing to make sure everything possible is covered. There is software information that is out of sync with other procedures and causing risk and wasted time at all levels of the collision industry.

The Vehicle Engineering Build Sheet is vehicle specific and shows every part and feature that a vehicle has. For example, there may be 8 wheel packages available for this Year/Make of a vehicle that would be included on the Build Sheet, but the Engineering Build Sheet will specify which of the 8 wheel packages was installed on this vehicle. The Engineering Build Sheet will also specify the exact ADAS that was placed on the vehicle and which ones that were deleted and the Trim Level selected. This information can help insurance adjusters and Repair Facilities understand the vehicles they are repairing and provide more accurate estimates for the customer.

The OEM Repair Procedures are the manufactures instructions and procedures to repair a vehicle. If the Engineering Build Sheet data can be merged with the correct areas of the OEM Repair Procedures, it will help the during the estimate and repair process.

The OEM’s would like to hear from the Repair Industry on the type of information they would like to obtain and what needs to be standardized. When the information is gathered, we hope to have better Search criteria to help identify the OEM Repair Procedures more quickly.

Mission

CIECA’s VDI Committee’s goal is to identify the data provided in the Engineering Build Sheet and the OEM Repair Procedures to provide a standard solution to retrieving the data and sharing the data electronically to improve efficiency throughout the collision industry. These solutions may be develop new data and messages or to maintain existing messaging, data sharing standards and codes to help all segments of the collision industry get access to and share data that enables commerce, communication and connectivity between segments. The committee’s responsibilities will include, but not be limited to, identifying new data sources, new data access and sharing requirements, new connectivity methodologies, new workflows, new terminology, and new data requirements to help drive the adoption and implementation of these new technologies into all collision industry segments.

Problem Statement

Today the availability of the correct OEM Repair Procedure for a vehicle is not easy to obtain and is causing frustration in the Collision repair industry.

The OEM’s would like to hear from the Repair Industry on the type of information they would like to obtain and what needs to be standardized. When the information is gathered, we hope to have better Search criteria to help identify the OEM Repair Procedures more quickly.

This will help the industry standardize the search criteria and the data needed to provide the best estimate to the customer and the best repairsthere is no standard way to share the Vehicle’s Engineering Build Sheet and OEM Repair Procedures, which means increased time researching the vehicle and the OEM Repair procedures, inaccurate estimates, delay’s in the repair, which impact the customer.

The source(s) for this information today, have different formats, incomplete data or out of sync data that add delays of the repair to the customer.

Standardizing the data and the source of the data will help the collision industry provide search tools and electronic messages to all business segments to get the same information and everyone will be able to provide a timely and accurate estimate and repair to the customer.

Scope

Must have:

• Provide Data Standards for all OEM’s to be able to share their information with the collision industry in a format that all collision segments can retrieve without delays and procedure sync issues.

• Standards for the best Search capabilities to provide the information required to the different collision segments.

• Messages to provide the data to be shared between segments.
  

Nice to have:

• Reporting functionality of the repairs made to a vehicle and ways to access this information.
  

Not in scope:

• Modifications to the vehicle after dealership provides vehicle to customer.
  

Operating Guidelines

• To incorporate all potential business entities in the business processes.

• To work with the group to respond to group goals and timelines.

• To provide an open working relationship with the Committee within the antitrust guidelines.

• To coordinate all standards development related organizations.

Industry Segments Affected

• Damage Appraisers: Any entity whose role is to estimate or appraise vehicle damage and/or record and process appraisal information

• Glass Installers: Those companies whose main business is to install auto glass.

• Glass Suppliers: Those companies whose main business is to supply auto glass to the Glass Installers.

• Information Technology Providers: Any entity that develops and/or maintains software applications or services related to estimates, data communications and/or data consolidation or the repair of a vehicle.

• Insurance Companies: Property and Casualty insurers in one or multiple lines of business who acts on behalf of their policy holder and impacted parties for the settlement of loss for the vehicle repair.

• OEM Vehicle Manufacturers: These are the originators of all necessary proprietary technical information. Certification, Warranty and other programs may include required communication.

• Parts Providers: Any Company whose business concern is distribution of parts to the vehicle repair industry. The provider can provide parts for one part category or multiple part categories (e.g.; OE, Recycled).

• Recycled Parts Locator Service: Any company whose main focus is to locate parts for use in repairs between those that need the part and those that have the part.

• Repair Facilities: Any company whose business concern is to repair damaged vehicles.

• Retail Customer:  Any entity who orders parts for personal repair of a vehicle (e.g., Do It Yourselfers, walk-in customer).

• Sublet Repair Vendors: Any company who does vehicle repair work on behalf of a repair facility

• Tier One Providers: These are companies with whom the OEM manufacturers contact who provide the calibration procedures.

• Third Party Administrators: Any company whose main business is to develop software, provide services, communications systems, databases and/or services related to vehicle repair assignments, vehicle repair data communications and/or vehicle repair data, including appraisers.

• VDI Provider: A Company whose main businesses concern is providing vehicle damage repairs to the collision repair industry. The provider can perform vehicle damage repairs solely or can coordinate repair operations on a vehicle in conjunction with conventional repairs.

• Vehicle Owners: Any person or entity that has possession and holds title to a vehicle

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