🔓 Public Page
FNOL
Includes FNOL, eFNOL, iFNOL
Goal: Reduce time from accident to repair process to keys-to-owner and improve customer satisfaction
Scope & Objectives
The FNOL Committee will focus on the potential and process of:
Determine the benefits to all industry segments
Provide industry definitions (including questions and answers) and process flows
Develop a standard format for data communications
Establishing relationships to existing data elements
Developing a business workflow and providing industry definitions for all entities involved in this process
Developing new message types, code lists and/or fields (as needed) to facilitate FNOL messages
Integrating messages to include all aspects of the vehicle repair process to reduce the reporting time experienced today
Establishing FNOL Implementation Guide(s)
Create a standard for vehicle accident reporting and securing necessary information to assess vehicle damage (e.g., an estimate)
Be consistent with and integrate into the vehicle assignments, estimating and scheduling processes and standards by acquiring needed information
Integrating into the notification processes to include an expanded number of recipients to receive the information that are not included in today’s environment
Invite non-CIECA organizations and companies to join us in this development (e.g., CCIF, ACORD)
Operating Guidelines
To incorporate all potential business entities in the business processes
To work with the group to respond to group goals and timelines
To provide an open working relationship with the Committee within the antitrust guidelines
To coordinate all standards development with CCIF, ACORD and related organizations
Background
The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries. We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area.
The first objective will be to develop a single focus of the committee’s scope, objectives and goals. It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation.
Today, the cycle time for repairing and returning vehicles to the consumer after auto accidents takes a significant amount of time. Much of that time can be shortened if the gaps experienced in the reporting steps can be reduced with electronic notifications. While this initial focus is on vehicle repair, we recognize this can expand far beyond that scope into, and including, medical care, etc.
Our emphasis is on gaining efficiencies and improving customer service which is being stressed in the industry today.
Mission
CIECA’s First Notice of Loss (FNOL) Committee’s goal is to develop and maintain messaging standards and codes aimed at notifying parties of the loss. When implemented, the benefit will be to get it to the correct repair facility quicker, reduce the cycle time (current lag time between the accident to finally arriving at the repair facility, including the interim steps between those events), and improve the overall customer experience. Again, this scope can be expanded to go beyond vehicle repairs. Standards will benefit insurers, repair facilities, and vehicle owners in expediting the post-accident processes. This effort includes a greater scope than the traditional FNOL being used in the insurance industry. The FNOL process precedes the Assignment process.
All business needs will be identified to enable the FNOL to move electronically and readily between parties. Having standards allows the processing to occur much quicker than what is experienced in today’s environment.
Consumers demand a more timely, convenient, and efficient process, and setting standards is the first step toward this goal.
👥 Industry Segments
Insurance Companies
Insurance Agents
Repair Facilities
Fleet Companies
Other Entities
Information Technology Providers
Third Party Administrators
For a complete list of CIECA’s identified Industry Segments and definitions; please visit Industry Segments
Meet the team
If you have questions on the committee’s activities, please contact a recent attendee. If there is no date in column 1, they have not participated.
Chair(s): Clint Marlow & Benjamin Davis
Name | Affiliation | Industry Segment | Last Attended |
---|---|---|---|
Benjamin Davis | |||
Beth Taylor | |||
Chris Poulos | |||
Clint Marlow | |||
Craig Roberts | |||
Erick Bickett | |||
Jason Fuchs | |||
John Vito | 12/2020 | ||
Kathy Goddard | |||
Kim Devallance_Caron | 12/2020 | ||
Kiran Bethina | |||
Michael Rortvedt | |||
Naresh Holla | |||
Paul Barry | 12/2020 | ||
Paulette Reed | 12/2020 | ||
Peter Douglas | |||
Phil Martinez | |||
Raj Pofale | |||
Richard Trevino | |||
Stacey Phillips | 12/2020 |