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🔓 Public Page

Info

ANTITRUST STATEMENT

As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

FNOL Committee Membership

FNOL Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within FNOL Committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution

.

 The group will agree collectively on recognizing different positions.

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FNOL

  • Includes FNOL, eFNOL, iFNOL 

  • Goal: Reduce time from accident to repair process to keys-to-owner and improve customer satisfaction

Scope & Objectives

The FNOL Committee will focus on the potential and process of:

  • Determine the benefits to all industry segments

  • Provide industry definitions (including questions and answers) and process flows

  • Develop a standard format for data communications

  • Establishing relationships to existing data elements

  • Developing a business workflow and providing industry definitions for all entities involved in this process

  • Developing new message types, code lists and/or fields (as needed) to facilitate FNOL messages

  • Integrating messages to include all aspects of the vehicle repair process to reduce the reporting time experienced today

  • Establishing FNOL Implementation Guide(s)

  • Create a standard for vehicle accident reporting and securing necessary information to assess vehicle damage (e.g., an estimate)

  • Be consistent with and integrate into the vehicle assignments, estimating and scheduling processes and standards by acquiring needed information

  • Integrating into the notification processes to include an expanded number of recipients to receive the information that are not included in today’s environment

  • Invite non-CIECA organizations and companies to join us in this development (e.g., CCIF, ACORD)

Operating Guidelines

  • To incorporate all potential business entities in the business processes related to the First Notice of Loss Service.

  • To work with the

group

  • FNOL Committee to respond to group goals and timelines.

  • To provide an open working relationship with the FNOL Committee within the antitrust guidelines.

  • To coordinate all standards development with CCIF, ACORD and related organizations for FNOL.

 
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Background

The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

Today, the

FNOL

FNOL (cieca.com)

 

Background

The FNOL was originally created due to the cycle time for repairing and returning vehicles to the consumer after auto accidents takes a significant amount of time. Much of that time can be shortened if the gaps experienced in the reporting steps can be reduced with electronic notifications.  While this initial focus is on vehicle repair, we recognize this can expand far beyond that scope into, and including, medical care, etc. 

Our emphasis is on gaining efficiencies and improving customer service which is being stressed in the industry today.

The FNOL Committee was moved under the CIECA Product Committee as it had a one-to-one relationship with a CIECA Product.

Mission

CIECA’s First Notice of Loss (FNOL) Committee’s goal is to develop and maintain messaging standards and codes aimed at notifying parties of the loss. When implemented, the benefit will be to get it to the correct repair facility quicker, reduce the cycle time (current lag time between the accident to finally arriving at the repair facility, including the interim steps between those events), and improve the overall customer experience.  Again, this scope can be expanded to go beyond vehicle repairs.  Standards will benefit insurers, repair facilities, and vehicle owners in expediting the post-accident processes.  This effort includes a greater scope than the traditional FNOL being used in the insurance industry. The FNOL process precedes the Assignment process. 

All business needs will be identified to enable the FNOL to move electronically and readily between parties.  Having standards allows the processing to occur much quicker than what is experienced in today’s environment.  

Consumers demand a more timely, convenient, and efficient process, and setting standards is the first step toward this goal.

👥 Industry Segments

Insurance Companies

Insurance Agents

Repair Facilities

Fleet Companies

Other Entities

Information Technology Providers

Third Party Administrators

For a complete list of CIECA’s identified Industry Segments and definitions; please visit Industry Segments

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s):  Clint Marlow & Benjamin Davis

Name

Affiliation

Industry Segment

Last Attended

Benjamin Davis

Beth Taylor

Chris Poulos

Clint Marlow

Craig Roberts

Erick Bickett

Jason Fuchs

John Vito

12/2020

Kathy Goddard

Kim Devallance_Caron

12/2020

Kiran Bethina

Michael Rortvedt

Naresh Holla

Paul Barry

12/2020

Paulette Reed

12/2020

Peter Douglas

Phil Martinez

Raj Pofale

Richard Trevino

Stacey Phillips

12/2020