🔓 Public Page
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Scheduling/Appointment
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CIECA Message(s):
Appointment Services to schedule an appointment for Glass inspection, Glass Repair, Glass Replacement, Tow, Estimate, or Rental.
Background
The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries. We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area.
The first objective will be to develop a single focus of the committee’s scope, objectives and goals. It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation.
Today, Appointment Committee objective is to electronically exchange messages and schedule appointments for inspections, repairs, dispatch, rentals, and other activities relating to the repairs are accomplished without the electronic exchange of information to evaluate parties’ availability or capacity.
The objective is to electronically exchange messages and schedule appointments with other parties, creating efficiencies in the process. The emphasis is on improving customer service in the inspection and repair process being stressed by all segments of the industry.
The Appointment Committee was once the CIECA Scheduling Committee. In an effort to align the Standards Development Committees with the CIECA Products, the name has been changed to Appointment Committee.
Mission
CIECA’s Scheduling Appointment Committee’s goal is to develop messaging standards and codes aimed at automating scheduling activities. Standards will benefit insurers, independent appraisal services, repairers, tow facilities, car rental agencies, fleet companies, salvors, and vehicle owners in expediting scheduling of services.
All business needs will be identified to enable the scheduling of activities to move electronically between parties. Having standards enables the scheduling process to incorporate awareness of business partners’ capacity.
Consumers demand a more convenient process when scheduling appointments, repairs, and related activities. Setting standards is the first step toward this goal.
👥 Industry Segments
Insurance Company
Glass Repair Companies
Rental Car Companies
Auto Auction Companies
Towing Consolidators
Fleet Companies
Third Party Administrator
Estimator
Adjuster
Recycled Parts Provider
Data Recipients
Meet the team
If you have questions on the committee’s activities, please contact a recent attendee. If there is no date in column 1, they have not participated.
Chair(s): David McCreight
Name | Affiliation | Industry Segment | Last Attended |
Chris Poulos | Insurance Auto Auctions |
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Clint Marlow | Allstate Insurance |
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Dan Webster | Mitchell/Enlyte | ||
David McCreight | Collision Resources Inc. | 1/2022 | |
Don Porter | United Recyclers Group | ||
Fran Reitman | Automotive Recyclers Association | ||
Jim Puskas | Enterprise Holdings/Entegral | ||
John Larson | Allstate Insurance | ||
Paul Barry | CIECA | 1/2022 | |
Paulette Reed | CIECA | 1/2022 | |
Phil Martinez | Mitchell | ||
Richard Trevino | Verisk Insurance Solutions | ||
Stacey Philips | CIECA | 1/2022 | |
Todd Shylanski | Enterprise Holdings |