Repair Status and Process Committee

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ANTITRUST STATEMENT

As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

Repair Status and Process Committee Membership

Repair Status and Process Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within Repair Status and Process committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution.  The group will agree collectively on recognizing different positions.

RS&P

  • Monitors repair procedure with repair status, reporting to carriers and rental companies

  • Proactively extends rental period for repair facility with carriers’ approval

Scope & Objectives

  • Determining the current status of implementations

  • Interviewing and consolidating implementation experiences of CIECA members, then documenting success factors, barriers, failure points, costs, and other related aspects of implementation

  • Evaluating the costs, benefits, and implementation timeframes for all industry segments.

  • Collecting industry information regarding issues surrounding interoperability issues in  software products and platforms, and other industry standards, and developing tools and resources to overcome barriers

  • Developing the tools and resources for all aspects of the implementation process, from cost justification to implementation to operation and maintenance

 

Operating Guidelines

  • To incorporate all potential business entities in the business processes

  • To work with the group to respond to group goals and timelines

  • To provide an open working relationship with the Committee within the antitrust guidelines

  • To communicate to software vendors on interoperability issues for their assistance and potential product enhancement


Background

The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

The purpose of this report is to begin committee work to define and publish the repair steps from loss initiation to final delivery and documentation.  The committee will determine, define, and standardize the event points that are required within the process   Coordination of the committee’s work will be with the Interoperability and Implementation Committee.  

The work will reach out for input and feedback from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies.  The scope will include all issues, real and perceived, from the decision to research implementation to operation and maintenance of implementations. 

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

The emphasis is to improve customer service in the repair process, being stressed by all segments of the industry. 

Mission

CIECA’s Repair Status & Process Committee’s goal is to develop and maintain messaging standards aimed at automating the repair status reporting and defining the repair process steps.  Input was derived from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies regarding all communications needed to be communicated during the repair process within the collision industry. 

All business needs will be identified to enable electronic repair status reporting to move electronically between parties in the collision industry.  Having the repair operation process steps defined it enables greater awareness of a business partners’ capacity.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

Repair facilities demand a more efficient and convenient process for repair status reporting and processing. Setting standards is an important step toward this goal.

Industry Segments

  • Insurance Carriers 

  • Vehicle Rental Provider 

  • Parts Provider 

  • Materials Provider

  • Repair Facility 

  • Business Management System Providers 

  • Damage Appraisers 

  • Data Recipients

  • Third Party Intermediaries (includes Software Companies) 

  • Information Technology Providers

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s): Chris Hall

Name

Affiliation

Industry Segment

Last Attended

Barry Dorn

Dorn’s Body and Repair INC

Repair

 

Chris Hall

Entegral

 

New Chair

Clint Marlow

Allstate Insurance

Insurance

 

David McClune

California Autobody

 

 

Erick Bickett

Fix Auto USA

 

 

Julian Hart

1-800 Radiator

 

 

Kathy Goodard

 

 

 

Marianne Sullivan

TSD Rental, LLC

 

 

Owen Miller

Enterprise Holdings

Rental

 

Paul Barry

CIECA

Data Standards

12/2020

Paulette Reed

CIECA

Data Standards

12/2020

Phil Martinez

Mitchell International

Information Technology

 

Richard Trevino

Verisk

Information Technology

 

Robert Turchan

Pride Collision Centers

Repair

 

Stacey Phillips

CIECA

Data Standards

12/2020



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