Repair Status and Process Committee

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As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

Repair Status and Process Committee Membership

Repair Status and Process Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within Repair Status and Process committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution.  The group will agree collectively on recognizing different positions.


  • Monitors repair procedure with repair status, reporting to carriers and rental companies

  • Proactively extends rental period for repair facility with carriers’ approval

Scope & Objectives

  • Determining the current status of implementations

  • Interviewing and consolidating implementation experiences of CIECA members, then documenting success factors, barriers, failure points, costs, and other related aspects of implementation

  • Evaluating the costs, benefits, and implementation timeframes for all industry segments.

  • Collecting industry information regarding issues surrounding interoperability issues in  software products and platforms, and other industry standards, and developing tools and resources to overcome barriers

  • Developing the tools and resources for all aspects of the implementation process, from cost justification to implementation to operation and maintenance


Operating Guidelines

  • To incorporate all potential business entities in the business processes

  • To work with the group to respond to group goals and timelines

  • To provide an open working relationship with the Committee within the antitrust guidelines

  • To communicate to software vendors on interoperability issues for their assistance and potential product enhancement


The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

The purpose of this report is to begin committee work to define and publish the repair steps from loss initiation to final delivery and documentation.  The committee will determine, define, and standardize the event points that are required within the process   Coordination of the committee’s work will be with the Interoperability and Implementation Committee.  

The work will reach out for input and feedback from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies.  The scope will include all issues, real and perceived, from the decision to research implementation to operation and maintenance of implementations. 

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

The emphasis is to improve customer service in the repair process, being stressed by all segments of the industry. 


CIECA’s Repair Status & Process Committee’s goal is to develop and maintain messaging standards aimed at automating the repair status reporting and defining the repair process steps.  Input was derived from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies regarding all communications needed to be communicated during the repair process within the collision industry. 

All business needs will be identified to enable electronic repair status reporting to move electronically between parties in the collision industry.  Having the repair operation process steps defined it enables greater awareness of a business partners’ capacity.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

Repair facilities demand a more efficient and convenient process for repair status reporting and processing. Setting standards is an important step toward this goal.

Industry Segments

  • Insurance Carriers 

  • Vehicle Rental Provider 

  • Parts Provider 

  • Materials Provider

  • Repair Facility 

  • Business Management System Providers 

  • Damage Appraisers 

  • Data Recipients

  • Third Party Intermediaries (includes Software Companies) 

  • Information Technology Providers

  • Vehicle Repair Status Services - This transmits the status of the vehicle within the repair process, including reasons for delay and current Status of the Repairs. (Repair Facility Add Request, Repair Order Add Request, Rental Add Request, Repair Status Change Request, Repair Order Close Request, rental Status Inquiry)

  • Authorization Services - Used by carriers to extend a rental period and by rental companies to proactively request rental period extensions ( Request, Extension Authorization Add Request, Extension Authorization Change Request, Extension Authorization Inquiry Request)

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s): Chris Hall



Industry Segment

Last Attended

Andy Hysi

Akzo Nobel



Barry Dorn

Dorn’s Body and Repair INC



Chris Hall




Clint Marlow

Allstate Insurance



David McClune

California Autobody



Erick Bickett

Fix Auto USA



John Vito




Julian Hart

1-800 Radiator



Kathy Goodard




Kim DeVallance Caron

Enterprise Holdings



Marianne Sullivan

TSD Rental, LLC



Owen Miller

Enterprise Holdings



Paul Barry


Data Standards


Paulette Reed


Data Standards


Phil Martinez

Mitchell International

Information Technology


Richard Trevino


Information Technology


Robert Turchan

Pride Collision Centers



Stacey Phillips


Data Standards


Jira Report