December 2024 - Marketing Communication Plan
- Stacey Phillips
December: LinkedIn: 2,318 FB: 706 likes • 983 followers)
Date | Website | Press Release | Content Type | Topic | Media | Image | Link |
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WEEK 1: Tuesday, December 3 |
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| CIECA Webinar - December | Reminder 2 | Learn about the key drivers of customer satisfaction and retention in the auto claims and repair process during this week's CIECA Webinar on Thursday, December 5. CCC Intelligent Solutions Vice President of Marketing Maryling Yu will share insight based on CCC's Moments of Truth study. | Graphic |
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WEEK 1: Wednesday, December 4 |
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| In the News - BodyShop News International | CIECA CONNEX | During this year's CIECA CONNEX Conference, the organization celebrated its 30th anniversary and shared insight on emerging technologies. Read details about the event in BodyShop News Australia magazine. | Photo | BodyShop News Australia – December 2024-January 2025 - Read Online Now |
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WEEK 1: Friday, December 5 |
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| CIECA Webinar - December | Video | Learn about the key drivers of customer satisfaction in the claims and repair journey based on CCC Intelligent Solutions' Moments of Truth Study. During yesterday's CIECA Webinar, Maryling Yu, CCC's vice president of marketing, shared the most impactful moments of truth for customers and the implications for the collision industry. The replay is below. | Link | CIECA Webinar - Dec 2024 - Moments of Truth in the Customer Experience - The Claims & Repair Journey |
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WEEK 2: Wednesday, December 11 |
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| CIECA Committees | Education/Marketing | Thank you to CIECA's Education/Marketing Committee for volunteering your time this year to help plan CIECA Webinar and CIECA CONNEX Conference speakers! During today's meeting, committee members discussed upcoming webinars and the 2025 annual conference. Pictured L to R, top to bottom: Executive Director Paul Barry, Marketing Director Stacey Phillips Ronak, Gene Lopez, AMAM, Seidner's Collision Centers; Stephen Betley, AIC SCLA, OEC; Stacey Simmons, Enterprise Mobility; Vice Chair Brady Bonner, Safelite Solutions; Secretary Ken Eagleson, OEC; Mark Helvenston, IAA; Committee Chair Don Porter, United Recyclers Group LLC; Treasurer Kim DeVallance Caron, Enterprise Mobility; and Russ Sims, Nationwide. Not pictured: Bill Brower, MBA, Solera Holdings, LLC.; and Technical Project Manager Paulette Reed. Additional members: Greg Best, California Casualty; Bryce Boyer, MBA, Allstate; Gaurav (Rav) Mendiratta, Propel/SocioSquares; Kelly Lawlor 👋, Car-Part.com; Julie Massaro, Automotive Service Association®; Melissa Kwiatkowski, Driven Brands Inc.; Collisionista Petra Schroeder; and Tim Ronak, Society of Collision Repair Specialists (SCRS) and AkzoNobel. | Photo |
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WEEK 2: Thursday, December 12 | Website |
| CIECA News | New Member: Claim Transparency Innovations | Welcome to new | Graphic |
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WEEK 1: Monday, November 4 |
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| Industry Event | MSO Symposium | Ryan Taylor, CEO of BodyShop Booster, a CIECA member company, talked about the power of AI today, tomorrow and next year at the MSO Symposium today. The event, being held in Las Vegas, NV, is hosted by Automotive Service Association®. | Photo |
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WEEK 1: Monday, November 4 |
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| Industry Event | MSO Symposium | CIECA Chair | Photo |
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Week 4: Monday, December 23 |
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| Holiday | Happy Holidays | CIECA wishes our members and the industry a safe and happy holiday season. Thank you for your support throughout the year. Ring in 2025 by joining a CIECA committee and helping to create the next generation of collision industry standards, CAPIS (CIECA API Standards):
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WEEK 1: Tuesday, November 5 |
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| Industry Event | CIC | In memory of Al Estorga, one of the founders of the Collision Industry Conference (CIC) who recently passed away, Jeff Hendler shared thoughts about the significant contributions Estorga made to the collision repair industry. | Photo |
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WEEK 1: Tuesday, November 5 |
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| Industry Event | CIC | Jordan Hendler, administrator of the Collision Industry Conference (CIC), provided a marketing update and welcomed new attendees to the meeting today. | Photo |
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WEEK 1: Tuesday, November 5 |
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| Industry Event | CIC | During today's Collision Industry Conference (CIC), the Data Access, Privacy & Security Committee held a panel discussion focused on data and cyber protections and the impacts to business. The committee is co-chaired by Trent Tinsley, Entegral, and Pete Tagliapietra, DataTouch, both of which are CIECA member companies. L to R: Panelists Shaughn Kennedy, SPARK Underwriters, and Jim Dye, Body by Cochrane, with moderator Trent Tinsley. | Photo |
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WEEK 1: Tuesday, November 5 |
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| Industry Event | CIC | At today's Collision Industry Conference (CIC), the Industry Relations Committee held a panel discussion focused on risk and liabilities in collision repair. Panelists included representatives from different segments of the industry, including repair, insurance and OEM. L to R: Committee Chair Jim Keller AAM; Ron Reichen, Precision Auto Body & Painting; David B Willett, SPARK Underwriters; Dan Tessadri, CSAA Insurance Group, a AAA Insurer; Michael Giarrizzo Jr, DCR Systems (a CIECA member company; and Mark Allan, Audi of America. | Photo |
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WEEK 1: Tuesday, November 5 |
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| Industry Event | CIC | During the Collision Industry Conference (CIC) today, the Emerging Technologies Committee talked about best practices for low-voltage control systems. The committee is co-chaired by Chuck Olsen, AirPro Diagnostics, and Greg Peeters, Car ADAS Solutions, both of which are CIECA member companies. L to R: Olsen, Peeters, Kelly Logan, Rivian, a CIECA member; Jake Rodenroth, Lucid Motors and chair of CIECA's EV Committee; and Mark Allan, Audi of America and chair of CIECA's OEM Repair Procedures Committee. | Photo |
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WEEK 1: Wednesday, November 6 |
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| Company News | Red Carpet Awards | Congratulations to Chris Martinez, Lead Integrations Developer for | Photo |
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WEEK 1: Wednesday, November 6 |
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| Company News | Red Carpet Awards | Congratulations to Gaurav (Rav) Mendiratta, CEO of SocioSquares, and the Chief Product Officer at Propel, for receiving a CIECA Outstanding Contribution Award during the Red Carpet Awards Night. The event was held on Nov. 5 in Las Vegas, NV. "We’re very appreciative of his volunteer efforts and input in helping advance CIECA," said CIECA Chair Ashley Denison, CIO at Caliber Collision. "He believes in knowledge sharing and is passionate about educating members about the advantages of AI and adopting Gen AI products and solutions." L to R: Rav Mendiratta, Ashley Denison and CIECA Executive Director Paul Barry. | Photo |
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WEEK 1: Wednesday, November 6 |
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| Company News | Red Carpet Awards | Congratulations to Stacey Simmons, Sales Operations Director at Enterprise Mobility, for receiving a CIECA Outstanding Contribution Award during the Red Carpet Awards Night. The event was held on Nov. 5 in Las Vegas, NV. "Our award winner has gone above and beyond to help us at the annual CIECA CONNEX Conference," said CIECA Chair Ashley Denison, CIO at Caliber Collision. "She is extremely organized and efficient and we know we can always count on her to help." L to R: CIECA Executive Director Paul Barry, Stacey Simmons and Ashley Denison | Photo |
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WEEK 1: Wednesday, November 6 |
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| Company News | Red Carpet Awards | Congratulations to | Photo |
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WEEK 1: Wednesday, November 6 |
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| Company News | Red Carpet Awards | Congratulations to | Photo |
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WEEK 1: Wednesday, November 6 |
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| CIECA News | Board meeting | Thank you to CIECA's Board of Trustees for meeting today in Las Vegas, NV, as part of SEMA week, to discuss the development of CIECA API Standards (CAPIS) and plan 2025 goals for the organization. L to R: Mark Fincher, CCC Intelligent Solutions; Phil Martinez, Mitchell International; Logan Macpherson, Axalta Automotive Refinish; Past Chair Greg Best, California Casualty; Jeff Schroder, http://Car-Part.com ; Tim Schneider, http://Car-Part.com ; CIECA's Executive Director Paul Barry; and Richard Palmer Jr., ComputerLogic, Inc. Attending virtually: Vice Chair Brady Bonner, Safelite; Bryce Boyer, Allstate; Mike Marlowe, LKQ Corporation; and Russ Sims, Nationwide | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | AkzoNobel, a CIECA member company, showcased its products and services at the SEMA Show this week, in Las Vegas, NV. | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Team members from | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Frank Terlep | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Team members from Solera Holdings, LLC., a CIECA member, at the company's booth this week during the SEMA Show. L to R: Dominique Thai, Hugo Martinez, Jessie Johnson, Meredith Zimmerman, Kerry Ramirez, Ann Buderus and Devin Rochelle. | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | AirPro Diagnostics company, a CIECA member, at the SEMA Show this week in Las Vegas, NV. L to R: Chuck Olsen, David Hicks, Thomas Mulgrew, Jennifer Brown, Andrew Bathe, Ben Flowers and Craig J. Camacho. | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Team members from | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Team members from CCC Intelligent Solutions, a CIECA member, during the SEMA Show this week in Las Vegas, NV. L to R: Michael Fuller, Nick Galati, Jacob Ku, Amber Clendening, Ryan Mueller, Daniel Krista, Joseph Weaver, Paul Sprau, Richard Dezego and George Bochenek. | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Chris Bonneau from SUN Collision Repair Information, a CIECA member, at the SEMA Show, being held in Las Vegas, NV, this week. | Photo |
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WEEK 1: Thursday, November 7 |
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| Industry Event | SEMA | Team members from Mitchell International, a CIECA member, at this week's SEMA Show in Las Vegas, NV. Brian Moss, Alice Chen, Kendra DeWitt, Scott Baierl, John Martin, John Strong and Willis Colpitts Jr. | Photo |
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WEEK 2: Tuesday, November 12 |
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| Industry Event | SEMA | Team members from Revv, a CIECA member company, at last week's SEMA Show in Las Vegas, NV. L to R: Thomas Blanchard, Ethan Case, Nick Vasko, Michael Fitch, Joel Adcock and Matthew Talmage | Photo |
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WEEK 2: Tuesday, November 12 |
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| Industry Event | SEMA | During last week's SEMA Show in Las Vegas, NV, BASF representatives escorted students around the show and visited company booths, including the 3M booth, to learn about the industry. Both are CIECA member companies. Pictured: Tina Nelles (left) and John Shoemaker, AMAM (right) from BASF and Jason Scharton (second from right) from 3M | Photo |
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WEEK 2: Wednesday, November 13 |
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| CIECA Webinar | Reminder | During the November 21 CIECA Webinar, | Graphic |
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WEEK 2: Wednesday, November 13 |
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| Industry Event | SEMA | Team members from Car ADAS Solutions, a CIECA member company, during the SEMA Show last week in Las Vegas, NV. L to R: Jeffrey Deskin, Kevin Caruso, Christopher Koepsell, Matthew Mahlum, Greg Peeters, Michael Jokinen, MBA and Troy Domstead. | Photo |
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WEEK 2: Wednesday, November 13 |
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| Industry Event | SEMA | During the CIECA CONNEX Conference, a panel discussion was held, focused on 3D printing in the collision industry. Bill Garoutte moderated the discussion and panelists included L to R: Harold Sears (AMUG 🦕), Auto Additive; Brian Driehorst, Original One Parts and Headlights.com; and Mario Dimovski, Boyd Group Services Inc. and Auto Additive. | Photo |
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WEEK 2: Wednesday, November 13 |
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| Industry Event | SEMA | Board members and representatives from the SCRS - Society of Collision Repair Specialists, a CIECA member association, during the The SEMA Show in Las Vegas, NV last week. L to R: Andy Tylka, TAG Auto Group; Tony Adams, AkzoNobel; Jeff Hendler; Ron Reichen, Precision Body & Paint; Chris Cage; Lizzy Greve; Jordan Hendler; Barry Dorn, Dorn's Body and Paint; Andrew Batenhorst, Pacific BMW; and Bruce Halcro, Capital Collision Center | Photo |
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WEEK 3: Tuesday, November 19 |
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| CIECA Webinar - November | Reminder 2 | Join us for this week's INTERACTIVE CIECA Webinar focused on vehicle data and privacy. Bring your questions to the November 21st discussion! Expert Adonne Washington, the mobility, location & data policy counsel at the Future of Privacy Forum (FPF), will discuss some opportunities and concerns regarding the collection and use of data. | Graphic |
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WEEK 3: Thursday, November 21 | Website | Press Release | CIECA Webinar - December | Announcement | Join us for the Dec. 5 CIECA Webinar when CCC Intelligent Solutions Vice President of Marketing Maryling Yu shares information about CCC's Moments of Truth study. The research identified key drivers of customer satisfaction and retention in the auto claims and repair process. “CCC’s recent study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores," said Yu. During the webinar, attendees will learn about the findings, including the top three takeaways from the study for repairers. | Graphic |
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WEEK 3: Friday, November 22 |
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| CIECA Webinar - November | Video | If you missed yesterday's CIECA Webinar about vehicle data and privacy, the replay is below. Adonne Washington from the Future of Privacy Forum discussed the opportunities and concerns regarding the collection and use of data. This webinar is eligible for professional credit from the Automotive Management Institute (AMi). | Link | CIECA Webinar Nov 2024 - Vehicle Data and Privacy: A Balancing Act |
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WEEK 3: Friday, November 22 |
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| Industry Event | SEMA | Team members from asTech - Driven by Repairify, a CIECA member company, during this month's SEMA Show in Las Vegas, NV. L to R: David Merrell, Patrick de Lacoste, John C. and Bryan Reynolds | Photo |
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WEEK 3: Friday, November 22 |
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| Industry Event | SEMA | Kirk Carlisle from 1SourceADAS, a CIECA member company, during the SEMA Show earlier this month held in Las Vegas, NV. | Photo |
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WEEK 4: Tuesday, Novvember 26 |
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| CIECA Webinar - December 5 | Reminder | During the December 5 CIECA Webinar, CCC Intelligent Solutions Vice President of Marketing Maryling Yu will share insight on the key drivers of customer satisfaction and retention in the auto claims and repair process. The information is based on CCC's Moments of Truth study. “CCC’s recent study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores," said Yu. During the webinar, attendees will learn about the findings, including the top three takeaways for repairers. | Grahpic |
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WEEK 4: Thursday, September 25 |
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| Board Meeting | Board Members | Thank you to CIECA's Board of Trustees members for your support of CIECA Standards and the industry. The board met today in Detroit, MI, following the CIECA CONNEX Conference. | Photo |
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WEEK 4: Thursday, September 25 |
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| Board Meeting | Paulette Reed | During CIECA's Board of Trustees meeting today in Detroit, MI, | Photo |
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WEEK 4: Thursday, September 25 |
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| CONNEX | NABC Recycled Rides | During the CIECA CONNEX conference this week in Detroit, MI, the National Auto Body Council held a Recycled Rides vehicle gifting on September 25. Zara Northover, a former Olympian who competed in the shot put for Jamaica in the 2008 Olympics, was given a 2018 Honda CRV refurbished by Crash Champions. Northover was nominated by The Minority Freedom Community Fund and has dual citizenship in Jamaica and the U.S. She recently lost her job and her car engine blew so she has been without a car. A reliable vehicle will allow Northover to overcome her transportation challenge as she pursues other job opportunities. NABC said that she is a confident, positive person and believes that with prayer, service, diligence and hard work things will fall into place. | Photos |
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WEEK 4: Thursday, September 26 |
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| CONNEX | ACM Tour | Thank you to the team at the American Center for Mobility for hosting CIECA CONNEX Conference attendees for a tour of the facility this week. Participants had an opportunity to see the grounds and hear about the research being done with electric and autonomous vehicles. | Photos |
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WEEK 5: Monday, September 30 |
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| CONNEX | Collision Repair Magazine article | Thank you to | Link | Big Picture: Day one of CIECA CONNEX focuses on AI, cybersecurity |
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