2023-08-10 OEM Repair Procedures and Build Sheet Data Meeting Minutes


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Aug 10, 2023


As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.


  • Welcome/Networking

  • Antitrust

    • This meeting is subject to the terms of our anti-trust statement shown here.  In addition, this meeting may be recorded. 

  • Meeting minute Review

  • Review Homework

    • CIECA Statement

    • What are the Pain points we are trying to solve and how.

Meeting Minutes

  • Welcome

    • Members have been experiencing issues with Microsoft Teams this week and not able to get into committee meetings without multiple attempts.

  • Antitrust and recording accepted

  • Meeting Minutes reviewed and accepted

  • CIECA Statement

    • The CIECA Staff members have been meeting with many members of the collision industry to discuss the request of this committee for common categorization. It takes some time to project the committee needs and why we are wanting this information. Due to this, Paul created a document to discuss the needs of the committee and the goals.

      • We want to ensure a safe and effective vehicle repair.

      • Collision Repairers need the ability to access repair procedures and effectively document repair plans to provide accurate instructions to the technicians.

      • Document repairs needed for the estimate to be shared with the customer and other interested parties and document the actual repairs to show the work was completed and by who.

      • We need standard search criteria to find repair procedures (VIN, Year, Make, Model)

      • CIECA is not trying to force the OEMs to write procedures the same to fit into a standard, we are trying to find a way to communicate the OEMS repair procedures to the industry and find the data requirements.

        • The OEMs are not going to change repair procedures, that would take a lot of time and money.

        • Today the OEMs have partnerships and agreements where cost are involved to see this data.

  • Pain Points in the Industry

    • A meeting with Aaron Schulenburg there was a suggestion that we notify the OEMs of the difficulty on the repair side of keeping the cars safe. We need to ensure that individuals repair the vehicles correctly. This could be a partnership with the OEM Roundtable or OEM One Stop.

      • Allow a portal owned and controlled by the OE to provide the standardization and CIECA create the messages to retrieve that information.

    • Repair Procedures are UI based and when you become familiar with a system it is much easier to work with. You know how to maneuver the suggestions and use the hyperlinks.

      • Some repair shops use more than 1 tool to find repair procedures and they all behave differently, which adds to the difficulty.

      • All they hyperlink and drilling down through the repair procedures adds TIME.

    • Documenting the Repair Points

      • Documenting the procedures were followed and capturing that information.

      • The estimates and finding the repair procedures are getting easier, there are times when you have to purchase a 12-14 hour access to a manufacturer to get a repair procedure, this cost is just added to the repair.

        • We understand there are tools available, and people are finding the repair procedures easier, but CIECA is trying to find the way to exchange the data between trading partners. If you use a Tool today that provides all of this to your estimate, that works great for you, but what happens when a new tool is available and other partners use it and its different and you have to share a repair?

        • The more people that want to create these tools, the more pipelines the OEMS will have to create to and manage, if we do not have a data standard.

        • Making sure the repairs are done in the correct order, we cannot calibrate a vehicle and then add a new bumper with cameras or lane keep.

      • Pinpoints shared by Michael Giarrizzo from DCR systems prior to the meeting:

        • Having to be familiar with different OEM Websites and different Estimating platforms.

        • Reading through repair procedures and determining what the insurance providers will require.

        • All Makes and Models are not provided on the same systems or maybe not at all. This leaves technicians to google and uTube.

      • Today the Repair Procedures are uploaded to a PDF and then the PDF attachment is added to the Estimate.

      • Repair Procedures changing over time, so a fix may have been done to the vehicle in 2020 but the repair procedures updated in 2023 and now the fix does not meet the requirements. This is a legal issue, where we need to keep the version of the repair procedures followed documented.

  • Work to be done - Lets Do IT

    • Create a JSON standard for an API by working with the manufacturers to identify what things would be required to query their system and return back the repair procedures.

      • Data for search could be year/make/model/drivetrain.

    • standardize the way we document the repair procedures and the work done that needs to be stored and shared.

    • identify code list.

  • CIC session the OEMs recognized there was work to be done to standardize process and terms.

Great Meeting Everyone

  • Welcome/Networking

  • Antitrust

  • Meeting minute Review

  • Review Updates to CIECA and Committee Documents

    • Prioriz Must Haves

  • Do we have Paramaters needed for search and response?

Action items






  • @Paulette Reed

  • Shaugh Kennedy

  • Andrew Batenhorst

  • Chuck Olsen

  • Chris Chesney

  • Stacey Phillips

  • Chris Bonneau

  • Trent Tinsley

  • Dave Butler

  • Timothy Ronak

  • Frank Terlep

  • Phil Martinez

  • Gene Lopez

  • Paul Barry

  • Don Porter

  • Ginny Whelan

Participants in the meetings are noted for your information.  If you have questions on the committee’s activities, please contact a recent attendee. https://cieca.atlassian.net/wiki/spaces/CPSC/pages/1354760193