2022-07-07 OEM Repair Procedures and Guild Sheet Data Meeting Minutes
Public Page
Date
Jul 7, 2022
ANTITRUST STATEMENT
As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.
Agenda
Intro to CIECA
Antitrust
Introduction of our Chair(s)
Introductions of members
Review Committee’s Confluence home page
Begin work on the Committee’s Project Plan
Problem Statement
Scope
Milestones
Meeting Minutes
Intro to CIECA
CIECA is a nonprofit industry association created to develop a common language for computer systems to communicate efficiently.
CIECA does not develop or sale software
CIECA develops standards that member companies from all segments of the Collision Industry can exchange information electronically.
Demo Home page of cieca.com
CIECA has been working on a new website for the last year and has information about CIECA, CIECA Standards, Membership, Education and News and Events in the industry.
Home page
2 min video to show how CIECA works in the industry.
CIECA Standards (Data Dictionary, Code List, Schema, Support documents)
About CIECA
About CIECA page shows the areas of CIECA (Standards, Education, Industry Form, Networking)
CIECA Staff Page was used to introduce CIECA Staff
Paul Barry, Executive Director
Stacey Phillips, Marketing Director.
Stacey welcomed everyone to the meeting and showed appreciation for support of CIECA. Also, Stacey offered members to reach out to her or CIECA staff at any time.
CONNEX page is available to see more about the education topics at CONNEX and who is speaking.
Standards goes over the products (EMS, BMS, CAPIS), Product services/Messages and a brand-new Support section.
CIECA would appreciate you all taking a look at the website and provide any feedback or recommendations.
Antitrust Accepted
Introduction of Chairs
Mark Allen, manager of the Audi collision program which supports sister brans of Lamborghini, Bentley and Volkswagen in their training.
Mark has been in the industry way too long
Early in the industry repairs could be covered for all vehicles with a few general repair procedures.
Today with vehicle complexity, we can no longer have general repair procedures and we need realistic conversations to evolve the industry through repair procedures.
Build data is a different challenge than repair procedures and can be a challenge from manufacturer to manufacturer.
This journey could be long, we will see where it takes us.
Phil Martinez, Senior Technical Consultant, Mitchell International
Phil was unable to make the meeting today due to a conflicting meeting. You will all figure out that when you miss a meeting, I like to assign you homework, so all action items from today’s meeting will go to Phil.
cieca.com, Executive Committee page was used to introduce Phil as he is the Chairperson of CIECA.
Phil has been in the industry for more than 35 years and for the past 27 years he has been with Mitchell International.
He has had various technical positions but mostly he is responsible for integrating Mitchell Solutions with trading partners across the industry using CIECA standards.
He has been with CIECA since the beginning and has helped develop the EMS, BMS and now CAPIS products.
Introduction of Members
Gene Lopez, Director of Seidner Collision Center, Co-Chair of the CIECA Emerging Technologies Committee and volunteer member of several other CIECA committees.
Andrew Batenhorst, Body shop manager with Pacific BMW’s Collision Center and member of CIC estimating committee. Hope is for this committee will provide perspective on the integration of repair instructions in regard to repair planning and helping to create a more seamless link as there’s a tremendous amount of time expended by repair planners to research what needs to be done.
Ginny Whelan, independent consultant for ARA and the Automotive Recycling Association, long career in automotive recycling, founder of ARA University, been a member of CIECA for way to long and served on many committees as a participant and chair, will be co-chair on the CIECA EV Committee that will be announced soon. If you are interested in EV, Ginny is recruiting members, please contact Paulette if you would like to attend.
Erin Solis, Director of OEM and industry relations at Certified Collision Group, OEM auditor for Subaru, Jaguar, and Land Rover through Wadsworth International, board member at SCRS and committee member for CIC estimating committee. Hopes to participate in the knowledge share of this committee to gain knowledge as well as provide helpful information.
Frank Terlep, CEO of Autotechcelerators and one of the original members of CIECA. Currently working on repair procedures with shops and would love to help the industry make access to repair procedures one click, anywhere at any time.
Todd Korpi, Director of OEM relations in accounts with 3M company, been in the industry for 27 years, the last 5 years with collision repair aftermarket working directory with the OEMs. Wants to understand the challenges of the industry and how we can work together to resolve them by developing standards with more consistency.
Eric Schultz, Director of sales and business development with Alldata, been in the industry for about 15 years with half of those years specifically in the collision space and the other half in the mechanical space.
Russ Sims, Senior consultant with Nationwide Insurance and CIECA Board member. Works in the claim technology area and big believer in CIECA.
Chrisa Hickey, Product Manager with Advanced Repair Technology team with OE connection, product manager for Repair Logic, which helps shops facilitate creating repair plans, member of CIECA as a committee member and chair through the years, currently part of the Architecture Committee which is developing CAPIS open API Standards.
Scott VanHulle, Manager of the repairability Technical Support team with ICAR, spends a lot of time working with OEM repair information, writes articles to help technicians understand the OEM repairs information and how to find it, reach out to OEMs if procedure is not found. Looking to help repair standards or repair information availability standardization of any kind to help the collision repair professional make the correct decision on repair and replace items.
Shaughn Kennedy, Co-founder of Spark Underwriters, been in the insurance commercial garage space for 23 years, Bachelor of Science degree in Automotive. AC master certificate and have a commercial tire instructor certification as well. Was part of the CIECA Calibration Committee. Looks forward to contributing.
Kelci Lemanski, Senior Account Manager Ford Motor Company for Enterprise Holdings and Entegral, works with the Cert Ford Certified Collision Network and the Ford Certified Class Network.
Jonathon Stewart, Business Process advisor for Insurance Corporation of British Columbia. Hope to get valuable insight and offer some information to help with the development of standards.
Dave Butler, Product manager at Alldata, wants to get more insight into the specifics about the trials and tribulations that everybody’s having accessing repair procedures.
Nick Dominato, asTech, is excited to be on this committee and help form standards to provide service information to the shops.
Colin Adams, QA specialist with Insurance Corporation of British Columbia, started in 2007 fresh out of high school as a technician manager for a shop then moved over to the insurance side. Works in the area of compliance and auditing and happy to provide any assistance to building the standards in this committee.
Bruce Davidson, technical area of ICBC, interest is around calibrations and hoping to learn more in this committee.
Richard Forness, Senior automotive repair segment manager for Epicore Software, been in the collision space for 23 years as a repairer, spend a little over 8 years with Audatex as director of National Accounts, last 8 years in the mechanical side in the shop management system.
Paul Marshall, Senior Operations and Product Manager with Autel, specialize in new product development and product management and partner management. Want to work with standards to help align our tools with repair information.
https://cieca.atlassian.net/l/c/MZMJxGuF
All of the Committee Work documents, and meeting notes will be stored in Confluence at the above link.
This link can be accessed from this meeting notes or from meeting invitations as well as Committees (cieca.com)
This year CIECA changed its standards Committees to be Product Committees or Project Committees
Product Committees are in line with CIECA Services (Assignment, Authorization, Estimate, FNOL, Parts Procurement). These Product Committees have the experts of the members that use these services.
Project Committees are committees that work over many products, such as vehicle impacts all the Products. This committee and the Emerging Technologies committees are under the Project Committee bucket.
Reviewed the rules of membership for the committee
OEM Repair Procedure and Build Sheet Data Standards participation is open to both members of CIECA and Non- members of CIECA.
Membership within OEM Repair Procedure and Build Sheet Data committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.
Membership is granted to the individual, not an organization.
All approval decisions are made openly and on a consensus basis. Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution. The group will agree collectively on recognizing different positions.
Membership on this page will show people interested in the committee, who is attending and who they can reach out to for more information.
https://cieca.atlassian.net/l/c/mdRRMHAU
Project Plan has Status, Dates, Background, Impacted Segment, Problem Statement, Scope, CIECA Products Impacted, Benefits and Taks.
Status - Active
Dates:
Proposed October 2021
Reviewed Nov 2021
Approved Feb 2022
Started July 2022
Background
Emerging Technologies was working to identify the categories of Emerging technology by looking at the pain points in the industry. The pain point of Repair Procedures and Build Sheet Data was a continuing topic. However, the committee did not feel that it was a new technology and needed its own committee.
Discussion of Pain Points and Solutions
A number of technicians have technical questions and have problems finding the information.
Finding the repair information and all the different OEM is very different and when you get there all the necessary information may not be there. They may have parts of it, they may not.
Names of same or similar parts are called different things by different OEM.
May call certain name but not give us the MPA, how do we handle this?
Specifications of material, ultra-high strength steel vs other lower grade steels and considerations.
Get them to standardize the information that's in the repair procedure and then have a little bit more of a standard way to get to it is probably the biggest complaint I hear from shops, you know, at all levels, all different levels are they can't find the information and they spent three hours looking for something. And if you know where to find it, we can get him there in 5 minutes.
To change their repair procedures, but you know one of the solutions that got an idea is can we come up with a standard, a standardized table or standardized listing of which we can apply those standardized listings to what's in the OEM repair procedures, then present that those procedures based on the search to a standardized name or standardized table or whatever the case may be.
I need to repair procedure anywhere, anytime, by anyone when they need it. I mean, that's to me, that's the ideal.
How to categorize repair - When you are looking for adaptive Cruise Control calibration procedure being under steering or suspension
The way would be kind of like a search engine sort of. Methodology so that it occurs not at the manufacturers level, it occurs more at the IP level, and I know Mitchell has done some work with this and others have claimed to do some work with this. But I think we have to kind of keep in mind that.
Where they pull their information. What is going to be a major difference as whether it's static or dynamic and it is it driven by VIN because Vin driven.
Training technicians
dealerships stepping that way with there always is the remote assist technology. I think it would be important for us to go broader on this and I agree with mark that you know we're not going to be telling anyone in the only realm what to do with their products. But in access to safe repairs, this may be the approach that we take and also in training the future technicians.
One individual or a tech remote tech assist that could identify as a model is in our comes into our facilities.
Biggest issue is that the amount of time that it takes to dig through those instructions and get all that information into one of the information provider software programs, whether it's auto Tech, Mitchell or CCC, the amount of time to translate that data.
Software from the OEM into an estimate to then submit to a bill payer, it's an extreme amount of time and it causes issues.
Database may say one thing and then CCC or alternator, whoever may say something else and then in many cases we go to the dev to say hey, can we get an independent ruling on this so on and so forth. To bridge these gaps where the information exists and it gets filtered or distorted or whatever you want to call it between each of these entities is, in my opinion, one of the biggest problems that we face as then when we go to negotiate that repair plan, that's where we end up doing multiple supplements. We have the customer getting distraught and wondering why it's taking so long. And meanwhile the shop is just trying to hold the line with doing the right thing. And I know that's a lot of stuff to cover in that. But I mean just to give a perspective from what I see in my shop on a day-to-day basis.
From an insurance perspective like our insurance company alone is about 550 some odd vendors and we need to make sure that those suppliers are actually doing these repairs properly because you're in here in British Columbia. You know we have a safe proper repair mandate and when we're researching information to ensure something's been done correctly.
You know, sometimes, you know, we're getting conflicting information and we just have to go with whatever we feel is reasonable or whatever is correct. And there's no clear line of sight into.
Some of these repairs, especially if we're doing like a post repair inspection on something and it doesn't look like a frame rail has been fixed properly or there's some other kind of issue with it that was brought to our attention by the customer or say another repair shop who had taken apart a car and they find a whole bunch of stuff.
There’re a few issues that are kind of around this, and one theme might be standardization, and another theme might be accessibility.
standardization or ease of access or whatever you want to call it, it can two sides of the same coin. Maybe the way to go about it in my mind at least is to think of negate the top five of the top 10. Issues that are is it for example, researching ADAS, researching repairability of steel, and you know we're not going to get all the manufacturers to.
So maybe one way to go about tackling, you know, tackling this issue of standardization is let's get a list of what are the biggest issues, the biggest challenge for repair is doing research is at steel repair ability. 8 asks are it something else entirely? And then we can start attacking those issues.
Challenge that a lot of the shops see is the amount of information that they have to pull.
Across the board a major issue is that the shops are looking at OEM repair procedures for structural stuff. I'm replacing a quarter panel, I pulled the OEM repair passengers, I'm replacing a door or fender and a bumper and headlight. I didn't look at anything.
Repairers are not looking, even if they are doing a quarter panel, they're not looking at all of the other systems that they touched in order to do that quarter panel. They're just not looking at all of the information. They're only looking at some of it.
Information providers to kind of digest that information at different way, because for frame rail sectioning there's about 90 different names for a front lower rail across all the OEM's. Standardize their names but is there a way to. Build some different things like kind of a crosswalk that OK, this name is front lower rail to help.
Can we create a cross reference that allows you to type in a search item and it looks for all 90 variations of that name?
Look at the estimating systems, there are database right. And so, the databases are easily structured in. And again, I don't know this about all OEM, it's service information sites. But remember they're publishing information, so their systems may be publishing systems and that databases. You will find that the structure of the data in the systems are going to be different based on the publishing the publishing platform they're using versus a database that like a CCC or a Mitchell or an auto tech might be using.
Biggest issue from just serving up that information as the service information was written for service and not collision and so that's where I think there's a huge disconnect in our industry is that they're kind of looking at it. From a collision perspective, how you would lay it out and not thinking about it? Well, this is for a dealership warranty perspective. The process you'd go through for you know when you have to do a calibration of some of these systems, a lot of times is actually part of a wheel alignment and things like that.
As with any corporation, there are cultures and within culture there are logic systems and ways of thinking.
one of the things maybe we should tackle is nomenclature and what we call rail or an apron.
build data description should use same terminology as the repair procedures.
This is what the car has on it. Accessing that data is different than the repair procedures and I'm not sure that there's a filter between them.
A universal filter like a Hollander energy could be useful, because it's going to call a rail a rail no matter what the car company calls.
If a universal number or description came out of the estimating platform.
Hollander is a universal standard for mapping in the salvage yard world. It takes an OEM part and converts it to a Hollander interchange. The number becomes more of a universal and it works for both mechanical and collision.
Salvage yard based on how to inventory a car.
It has a crossover to it to say a window regulator mechanism was used on these 8 Ford Products and it is the identical part number from the supplier, and it knows that.
From sheet metal standpoint, Hollander interchange is what drives all the salvage yard systems, so all the estimating platforms should have this data contained in them.
We can work with one IP to get estimate part description or part number and show the usage in terms of aftermarket. Since that information is there already, we should leverage it.
Next Meeting was discussed, and best date is Thursday, August 4 at same time.
Great Meeting Everyone
Up Next
Antitrust
Meeting minute Review
Welcome/Networking
Review Project Plan
Work on identifying Pain Points/Solutions and prioritize task
Action items
Decisions
Participants
@Paulette Reed
Rob Follett
Andrew Batenhorst
Mark Allen
Ginny Whelan
Paul Marshall
Erin Solis
Shaughn Kennedy
Dale Ringwald
Stacey Phillips
Dave Butler
Bruce Davidson
Gene Lopez
Eric Schultz
Colin Adams
Jonathon Stewart
Richard Forness
Chrisa Hickey
Kelci Lemanski
Russ Sims
Todd Korpi
Micael Lastuka
Scott VanHulle
Nick Dominato
Frank Terlep
Participants in the meetings are noted for your information. If you have questions on the committee’s activities, please contact a recent attendee. https://cieca.atlassian.net/wiki/spaces/CPSC/pages/1354760193