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🔓 Public Page




As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

Rental Management Committee Membership

Rental Management Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within Rental Management Committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution.  The group will agree collectively on recognizing different positions.


Rental Managment

  • Locates rental locations and inventory

  • Matches rental owner vehicle to rental vehicle

  • Goal: Rental integration into repair status process; assignment to keys-to-owner

Scope & Objectives

The Rental Committee will focus on the potential and process of:

  • Determine the benefits to all industry segments

  • Provide industry definitions (including questions and answers) and process flows

  • Develop a standard format for data communications

  • Establishing relationships to existing data elements

  • Developing a business workflow and providing industry definitions for all entities involved in this process

  • Developing new message types, code lists and/or fields (as needed) to facilitate vehicle rental messages.

  • Integrating messages to include all aspects of the rental process to facilitate the reservation through the final bill process.

  • Establishing Rental Implementation Guide(s)

  • Messages include the full spectrum of the vehicle rental process; including but not limited to: assignments, reservations and their changes and cancellations, rental facility location and operation information, vehicle availability, and billing

Operating Guidelines

  • To incorporate all potential business entities in the business processes

  • To work with the group to respond to group goals and timelines

  • To provide an open working relationship with the Committee within the antitrust guidelines


The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

The objective is to electronically exchange messages relating to a vehicle rental focus, with other parties to create efficiencies in the process. 

The emphasis is to improve customer service in the repair process, being stressed by all segments of the industry. 


CIECA’s Rental Committee’s goal is to develop and maintain messaging standards aimed at automating vehicle rental activities.  Input was derived from insurance carriers, car rental companies, repairers, business management systems, third party intermediaries and software companies regarding all communications needed to complete the vehicle rental process within the collision industry. 

All business needs will be identified to enable electronic request a rental reservation via an insurance assignment, change or cancel the reservation, locate a rental vehicle location, extend or shorten a vehicle rental period, and complete the billing process. Having standards enables the vehicle rental process to incorporate awareness of a business partners’ capacity.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

Rental and Insurance facilities demand a more efficient and convenient vehicle rental process, and to better meet their customers’ needs. Setting standards is an important step toward this goal.

👥 Industry Segments

Rental Provider

Insurance Company

Information Technology Companies

Data Recipients

Repair Facility

CIECA Message(s):

Assignment Services (Assignment, Reassignment, Assignment Changes, Assignment Cancel)

Authorization Services (Extension Authorization Request, Extension Authorization Inquiry, Extension Authorization Change)

Location Services (Rental Office Inquiry, Rental Office)

Invoice, Statement, and Remittance Services (Invoice, Remittance)

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s): Kim DeVallance-Caron



Industry Segment

Last Attended

Dan Webster


Emory Davis

Universal Collision Center

Eric Baan

Enterprise Holdings, Inc

Greg Johnson

State Farm Insurance

Jeff Stenerson

Grange Insurance

Kim DeVallance-Caron - Last Chair

Enterprise Holding, Inc



Paul Barry


Data Standards


Paulette Reed


Data Standards12/2020

Richard Trevino

Verisk Insurance Solutions

Stacey Phillips


Data Standards


Tammy Culvey

Universal Collision Center

John Vito