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🔓 Public Page




As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

Glass Committee Membership

Glass Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within Glass Committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution.  The group will agree collectively on recognizing different positions.



  • Develops inspection message

  • Works on glass-specific Implementation Guides

  • Goal: Integrate glass data standards into assignment, estimate, invoice, CSI, procurement

Scope & Objectives

The scope of the Glass Committee will focus on the potential and process of:

  • Determine the benefits to all industry segments

  • Provide industry definitions (including questions and answers) and process flows

  • Develop a standard format for data communications

  • Establishing relationships to existing data elements

  • Developing a business workflow and providing industry definitions for all entities involved in this process

  • Developing new message types, code lists and/or fields (as needed) to facilitate glass repair related messages.

  • These include, but is not limited to, the following messages:

    • Invoice

    • Assignment

    • Remittance Advice

    • Acknowledgement – functional 

    • Acknowledgement with detailed messages, including error

  • In addition:

    • Establishing Scheduling Implementation Guide(s)

    • Messages include the full spectrum of the CSI process

    • Support data elements from existing standards in the BMS & EDI (i.e. 272, 811, 820, 850, trial will 997

Operating Guidelines

  • To incorporate all potential business entities in the business processes

  • To work with the group to respond to group goals and timelines

  • To provide an open working relationship with the Committee within the antitrust guidelines



The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

The objective is to electronically exchange messages and receiving CSI survey assignment with other parties, creating efficiencies in the process. 

The emphasis is on improving customer service in the CSI surveying process being stressed by all segments of the industry. 


The mission of the CIECA Glass Committee is to develop standards to electronically exchange data between parties involved in business segments associated with the auto glass replacement industry. This development will create the tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

The Glass Committee is chartered with developing electronic business standards that can be adopted and implemented by auto glass replacement companies, insurance carriers, third party administrators, suppliers, consumers, and related collision industry members and their associations. 

The Glass Committee will follow the standards of CIECA Architecture Committee’s BMS (Business Message Specification) to develop electronic transactions based upon XML message formats. 

👥 Industry Segments

Glass Installers

Glass Suppliers

Third Party Administrators

Insurance Company

Information Technology Providers

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.
Chair(s):  Brady Bonner



Industry SegmentLast Attended

Brady Bonner - Last Chair



Clint Marlow

Allstate Insurance


Greg Johnson

State Farm Insurance


Paul Barry


Data Standards 12/2020

Paulette Reed


Data Standards 12/2020

Richard Trevino

Verisk Insurance Solutions

Information Technology 

Stacey Phillips


Data Standards 12/2020