🔓 Public Page
The purpose of this committee is to continue work by committee members on the CSI business information passing between parties as it relates to the collision repair industry. We are asking for responses and feedback from the industry at-large relative to the work the committee has done so far, and to emphasize the importance of continued work in this area.
The Survey Committee originated from the CSI Committee Industry requirements. When CIECA aligned the CIECA Committees with the CIECA Products, the name was changed from CSI Committee to Survey Committee.
CSI, Customer Satisfaction Index, organizations will streamline their operations together with the operations of those generating the CSI research request by creating an electronic workflow. The process will encompass the submission of the CSI Samples to the return of Customer Satisfaction Data in a standard electronic format to enable comparative analysis.
All business needs will be identified to enable electronic CSI surveys to move electronically between parties in the collision industry. Having standards enables the CSI process to incorporate an electronic communication. Input was derived from insurance carriers, repairers, glass companies, parts distributors, recyclers, salvage pools, towing companies, business management systems, third party intermediaries and software companies regarding all communications needed to complete the procurement and/or documentation of parts and materials within the collision industry. This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.
👥 Industry Segments
Final Data Recipient
Information Technology Provider
Meet the team
If you have questions on the committee’s activities, please contact a recent attendee. If there is no date in column 1, they have not participated.