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🔓 Public Page


titleMaintenance Mode



As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

🛠 Operating Guidelines

  • To incorporate all potential business entities in the business processes with Survey Services.

  • To work with the group to respond to Survey Committee goals and timelines.

  • To provide an open working relationship with the Survey Committee within the antitrust guidelines.



The purpose of this committee is to continue work by committee members on the CSI business information passing between parties as it relates to the collision repair industry.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done so far, and to emphasize the importance of continued work in this area.  

The Survey Committee originated from the CSI Committee Industry requirements. When CIECA aligned the CIECA Committees with the CIECA Products, the name was changed from CSI Committee to Survey Committee.


CSI, Customer Satisfaction Index, organizations will streamline their operations together with the operations of those generating the CSI research request by creating an electronic workflow.  The process will encompass the submission of the CSI Samples to the return of Customer Satisfaction Data in a standard electronic format to enable comparative analysis. 

All business needs will be identified to enable electronic CSI surveys to move electronically between parties in the collision industry.  Having standards enables the CSI process to incorporate an electronic communication.  Input was derived from insurance carriers, repairers, glass companies, parts distributors, recyclers, salvage pools, towing companies, business management systems, third party intermediaries and software companies regarding all communications needed to complete the procurement and/or documentation of parts and materials within the collision industry.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties. 

👥 Industry Segments

Final Data Recipient

Information Technology Provider

Sample Sources

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s):     Vacant



Industry Segment

Last Attended