🔓 Public Page
Status:
Status | ||
---|---|---|
|
Tip |
---|
FNOL |
Background
The FNOL was originally created due to the cycle time for repairing and returning vehicles to the consumer after auto accidents takes a significant amount of time. Much of that time can be shortened if the gaps experienced in the reporting steps can be reduced with electronic notifications. While this initial focus is on vehicle repair, we recognize this can expand far beyond that scope into, and including, medical care, etc.
Our emphasis is on gaining efficiencies and improving customer service which is being stressed in the industry today.
The FNOL Committee was moved under the CIECA Product Committee as it had a one-to-one relationship with a CIECA Product.
Mission
CIECA’s First Notice of Loss (FNOL) Committee’s goal is to develop and maintain messaging standards and codes aimed at notifying parties of the loss. When implemented, the benefit will be to get it to the correct repair facility quicker, reduce the cycle time (current lag time between the accident to finally arriving at the repair facility, including the interim steps between those events), and improve the overall customer experience. Again, this scope can be expanded to go beyond vehicle repairs. Standards will benefit insurers, repair facilities, and vehicle owners in expediting the post-accident processes. This effort includes a greater scope than the traditional FNOL being used in the insurance industry. The FNOL process precedes the Assignment process.
All business needs will be identified to enable the FNOL to move electronically and readily between parties. Having standards allows the processing to occur much quicker than what is experienced in today’s environment.
Consumers demand a more timely, convenient, and efficient process, and setting standards is the first step toward this goal.
👥 Industry Segments
Insurance Companies
Insurance Agents
Repair Facilities
Fleet Companies
Other Entities
Information Technology Providers
Third Party Administrators
For a complete list of CIECA’s identified Industry Segments and definitions; please visit Industry Segments
Meet the team
If you have questions on the committee’s activities, please contact a recent attendee. If there is no date in column 1, they have not participated.
Chair(s): Clint Marlow & Benjamin Davis & Chad Sulkala
Name | Affiliation | Industry Segment | Last Attended |
---|---|---|---|
Benjamin Davis | |||
Beth Taylor | |||
Chris Poulos | |||
Clint MarlowChad Sulkala | |||
Craig Roberts | |||
Erick Bickett | |||
Jason Fuchs | |||
John Vito | 12/2020 | ||
Kathy Goddard | |||
Kim Devallance_Caron | 12/2020 | ||
Kiran Bethina | |||
Michael Rortvedt | |||
Naresh Holla | |||
Paul Barry | 12/2020 | ||
Paulette Reed | 12/2020 | ||
Peter Douglas | |||
Phil Martinez | |||
Raj Pofale | |||
Richard Trevino | |||
Stacey Phillips | 12/2020 |