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🔓 Public Page

Info

ANTITRUST STATEMENT

As participants in this meeting, we need to be mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.

CSI Committee Membership

CSI Committee participation is open to both members of CIECA and Non members of CIECA.

Membership within Salvage Committee is granted after attending two consecutive meetings and 50% of the scheduled meetings after membership is established.

Membership is granted to the individual, not an organization.  

All approval decisions are made openly and on a consensus basis.  Consensus requires that all views and objections be openly and honestly considered, and that a concerted effort be made toward resolution.  The group will agree collectively on recognizing different positions.

Tip

CSI

  • Creates standard questions and answers

  • Enables the maintaining of historic databases

  • Goal: Have one standard for collision Industry (repairers, parts providers, rental, salvage, etc.)

Scope & Objectives

The CSI Committee will focus on the potential and process of:

  • Determine the benefits to all industry segments

  • Provide industry definitions (including questions and answers) and process flows

  • Develop a standard format for data communications

  • Establishing relationships to existing data elements

  • Developing a business workflow and providing industry definitions for all entities involved in this process 

  • Developing new message types, code lists and/or fields (as needed) to facilitate facilitate CSI messages.

  • Integrating messages to include all aspects of the disposition process to facilitate the CSI process.

  • Establishing CSI Implementation Guide(s)

  • Messages include the full spectrum of the CSI communication 

🛠 Operating Guidelines

  • To incorporate all potential business entities in the business processes with Survey Services.

  • To work with the group to respond to

group

  • Survey Committee goals and timelines.

  • To provide an open working relationship with the Survey Committee within the antitrust guidelines.

 
The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 
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Background

The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

Survey

Survey (cieca.com)

 

Background

The purpose of this report committee is to continue work by committee members on the CSI business information passing between parties as it relates to the collision repair industry.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done so far, and to emphasize the importance of continued work in this area.  

The first objective will be to revitalize membership in this committee.  It is evident that a framework has already been set that can drive future progress, and success will be dependent upon an expanded active participationSurvey Committee originated from the CSI Committee Industry requirements. When CIECA aligned the CIECA Committees with the CIECA Products, the name was changed from CSI Committee to Survey Committee.

Mission

CSI, Customer Satisfaction Index, organizations will streamline their operations together with the operations of those generating the CSI research request by creating an electronic workflow.  The process will encompass the submission of the CSI Samples to the return of Customer Satisfaction Data in a standard electronic format to enable comparative analysis. 

All business needs will be identified to enable electronic CSI surveys to move electronically between parties in the collision industry.  Having standards enables the CSI process to incorporate an electronic communication.  Input was derived from insurance carriers, repairers, glass companies, parts distributors, recyclers, salvage pools, towing companies, business management systems, third party intermediaries and software companies regarding all communications needed to complete the procurement and/or documentation of parts and materials within the collision industry.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties. 

👥 Industry Segments

Sample SourcesFinal Data Recipient

Information Technology Provider

Final Data Recipient

Any Entities can perform the aggregation and collaboration function
For a complete list of CIECA’s identified Industry Segments and definitions; please visit Industry Segments

Sample Sources

Meet the team

If you have questions on the committee’s activities, please contact a recent attendee.  If there is no date in column 1, they have not participated.

Chair(s):     Vacant

Name

Affiliation

Industry Segment

Last Attended

Clint Marlow

6/2018

Dusty Dunkle

 6/2018

Eddie Cheskis

 

Erick Schulz

 

Jerry Burns

 9/2010

John Webb

 3/2015

Kathy Goddard

 11/2016

Mike Rubin

 

Paul Barry

 12/2020

Paulette Reed

 12/2020

Stacey Phillips

 12/2020

Stacy Bartnik