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CLOSED
As participants in this meeting, we need to be mindful of the constraint= s of antitrust laws. There shall be no discussions of agreements or concert= ed actions that may restrain competition. This prohibition includes the exc= hange of information concerning individual prices, rates, coverages, market= practices, claims settlement practices, or any other competitive aspect of= an individual company=E2=80=99s operation. Each participant is obligated t= o speak up immediately for the purpose of preventing any discussion falling= outside these bounds.
Repair Order Committee Membership
Repair Order Committee participation is open to both members of CIECA an= d Non members of CIECA.
Membership within Repair Order committee is granted after attending two = consecutive meetings and 50% of the scheduled meetings after membership is = established.
Membership is granted to the individual, not an organization.
All approval decisions are made openly and on a consensus basis. C= onsensus requires that all views and objections be openly and honestly cons= idered, and that a concerted effort be made toward resolution. The gr= oup will agree collectively on recognizing different positions.
Monitors an accurate and efficient vehicle repair process.
Improve accuracy and efficiency through an understanding and use of vehi= cle repair industry standards.
Establish accurate and efficient repair order communication for all stag= es in the repair order process. (i.e. reducing the double data entry = of information for the shop)
Scope & Objectives
The Repair Order Committee will focus on the potential and process of:= p>
Determine the benefits to all industry segments
Provide industry definitions (including questions and answers) and proce= ss flows
Develop a standard format for data communications
Establishing relationships to existing data elements
Developing a business workflow and providing industry definitions for al= l entities involved in this process
Developing new message types, code lists and/or fields (as needed) to fa= cilitate vehicle repair order messages
Integrating messages to include all aspects of the vehicle repair order = process
Coordinate the delivery of payment messages and EFT
Establishing Repair Order Implementation Guide(s)
Messages will include the full spectrum of the repair order initial comm= unication and ongoing updates, through the closing of the repair order
<= /li>
Operating Guidelines
To incorporate all potential business entities in the business processes=
To work with the group to respond to group goals and timelines
To provide an open working relationship with the Committee within the an= titrust guideline
To coordinate work with other CIECA Committees, focusing on the Repair O= rder Committee
The purpose of this committee is to define business information passing = between parties as it relates to the collision repair and related industrie= s. We are asking for responses and feedback from the industry at-larg= e relative to the work the committee has done to date, and to emphasize the= importance of continued work in this area.
The first objective will be to develop a single focus of the committee= =E2=80=99s scope, objectives and goals. It is evident that a framewor= k has already begun that can drive future progress, and success will be dep= endent upon an expanded active participation.
The purpose of this report is to begin committee work on the formats nee= ded to allow repair orders in the collision repair industry, and to define = the messages and data elements necessary for the communication. We ar= e asking for responses and feedback from insurance carriers, repairers, ren= tal providers, business management systems, third party intermediaries and = software companies regarding all communications needed to complete the comm= unication of repair orders within the collision industry.
The emphasis is to improve customer service in the repair process, being= stressed by all segments of the industry.
CIECA=E2=80=99s Repair Order Committee=E2=80=99s goal is to develop and = maintain messaging standards aimed at the repair order between business par= tners and repair facilities in the collision industry. Also included in thi= s effort will be the development of messages that can be used to transfer d= ata from one management system to another. This development will crea= te the tools for participants to enable bi-directional communication of dat= a and messaging capability between all parties.
Repair facilities demand a more efficient and convenient process when pr= ocessing repair orders to an individual business management system, or as a= n integration of a multiple shop organization. Setting standards is an impo= rtant step toward this goal.
Repair Facility
Information Providers
Third Party Intermediaries
Business Management System Providers
Data Recipients
Insurance Company
Sublet Providers
Call Centers
Rental Provider
Parts and Material Procurement, and Re= pair Order Services - The messages are used for procurement of parts and ma= terials and for exchanging repair order information. (Repair Order Folder A= dd Request, Repair Order Folders Add Request)
Chair(s): Jim Puskas
Name |
Affiliate |
Industry Segment |
Last Attended |
Curt Jingle |
Mitchell International |
Information Technology |
|
David Willett |
Intrepid Direct Insurance |
Insurance |
9/2021 |
Eric Lindbloom |
PDA |
||
Gus Damakis |
|||
Jim Puskas = |
Entegral = td> |
11/2021 | |
Julian Hart |
1800Radiator |
||
Mark Fincher |
CCC Information Services |
Information Technology |
9/2021 |
Matt Pietrowicz |
PDA |
9/2021 |
|
Mike Hastings |
Car-Part.com |
Parts and Procurement |
|
Owen Miller |
Enterprise Holdings |
Rental |
11/2021 |
Patrick Porter |
Assured Performance Network |
New Member |
|
Paul Barry |
CIECA |
Data Standards |
11/2021 |
Paulette Reed |
CIECA |
Data Standards |
11/2021 |
Phil Martinez |
Mitchell International |
Information Technology |
|
Piotr (Peter) Madej |
Innovation Group |
9/2021 |
|
Rajani Pulapa |
|||
Stacey Phillips |
CIECA |
Data Standards |
9/2021 |
Looking good, no incomplete tasks.
Key | Summary | T | Created | Updated | Due | Assignee | Reporter | P | Status | Resolution |
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