Repair Status and Process Committee Home

Operating Guidelines

• To incorporate all potential business entities in the business processes

• To work with the group to respond to group goals and timelines

• To provide an open working relationship with the Committee within the antitrust guidelines

• To communicate to software vendors on interoperability issues for their assistance and potential product enhancement

Background

The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done to date, and to emphasize the importance of continued work in this area. 

The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. 

The purpose of this report is to begin committee work to define and publish the repair steps from loss initiation to final delivery and documentation.  The committee will determine, define, and standardize the event points that are required within the process   Coordination of the committee’s work will be with the Interoperability and Implementation Committee.  

The work will reach out for input and feedback from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies.  The scope will include all issues, real and perceived, from the decision to research implementation to operation and maintenance of implementations. 

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

The emphasis is to improve customer service in the repair process, being stressed by all segments of the industry. 

Mission

CIECA’s Repair Status & Process Committee’s goal is to develop and maintain messaging standards aimed at automating the repair status reporting and defining the repair process steps.  Input was derived from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies regarding all communications needed to be communicated during the repair process within the collision industry. 

All business needs will be identified to enable electronic repair status reporting to move electronically between parties in the collision industry.  Having the repair operation process steps defined it enables greater awareness of a business partners’ capacity.  This development created the standards and tools for participants to enable bi-directional communication of data and messaging capability between all parties.  

The committee work will also include the interoperability of systems and standards in the Property and Casualty industry. 

Repair facilities demand a more efficient and convenient process for repair status reporting and processing. Setting standards is an important step toward this goal.

Industry Segments

• Insurance Carriers 

• Vehicle Rental Provider 

• Parts Provider 

• Materials Provider

• Repair Facility 

• Business Management System Providers 

• Damage Appraisers 

• Data Recipients

• Third Party Intermediaries (includes Software Companies) 

• Information Technology Providers